Question 1

What is ResellerPark?

Accepted Answer

ResellerPark is a professional hosting provider offering web hosting and VPS solutions for businesses of all sizes. We operate 15+ data centers globally with a 99.9% uptime guarantee.

Question 2

How do I get started?

Accepted Answer

Simply create an account, choose a hosting or VPS plan, and complete the checkout. Your service will be provisioned instantly. Our team is available 24/7 if you need help.

Question 3

Do you offer a free trial?

Accepted Answer

We don't offer a free trial, but all plans come with a 30-day money-back guarantee. If you're not satisfied, you'll receive a full refund.

Question 4

What type of hosting do you offer?

Accepted Answer

We offer shared web hosting powered by LiteSpeed and NVMe SSD storage. Plans range from starter (single website) to enterprise (unlimited websites with dedicated resources).

Question 5

Can I host multiple websites?

Accepted Answer

Yes, our Business and Enterprise plans support unlimited websites. The Starter plan is limited to one website.

Question 6

Do you support WordPress?

Accepted Answer

Yes, we fully support WordPress with one-click installation, automatic updates, and LiteSpeed Cache for optimal performance.

Question 7

What control panel do you use?

Accepted Answer

We use cPanel, the industry-standard hosting control panel. It provides an intuitive interface for managing your websites, email, databases, and files.

Question 8

What is the difference between shared hosting and VPS?

Accepted Answer

Shared hosting shares server resources among multiple users, while a VPS gives you dedicated resources (CPU, RAM, storage) with full root access and complete control over your server environment.

Question 9

Can I install custom software on my VPS?

Accepted Answer

Yes, with full root access you can install any software compatible with your chosen operating system. You have complete control over your server configuration.

Question 10

How quickly is my VPS deployed?

Accepted Answer

VPS servers are provisioned instantly, typically within 55 seconds of payment confirmation. You'll receive your server credentials via email immediately.

Question 11

Can I scale my VPS resources?

Accepted Answer

Yes, you can upgrade your VPS plan at any time to get more CPU, RAM, and storage. Upgrades are applied with minimal downtime.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for enterprise accounts.

Question 13

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from your dashboard. If you cancel within 30 days, you'll receive a full refund under our money-back guarantee.

Question 14

Do you charge setup fees?

Accepted Answer

No, there are no setup fees for any of our plans. You only pay the advertised monthly or annual price.

Question 15

Do you offer annual billing discounts?

Accepted Answer

Yes, annual billing provides up to 20% savings compared to monthly billing. The discount is applied automatically at checkout.

Question 16

How can I contact support?

Accepted Answer

You can reach our support team 24/7 via live chat, email (support@resellerpark.com), phone (+1 800 555-1234), or by opening a support ticket in your dashboard.

Question 17

What is your average response time?

Accepted Answer

Live chat responses are instant. Email and ticket responses average under 30 minutes. Phone support is available with no hold times during business hours.

Question 18

Do you offer managed services?

Accepted Answer

Yes, we offer managed hosting and managed VPS plans where our team handles server administration, security updates, monitoring, and optimization.

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